Reference

How gawang 69 Handles Your Personal Information

Your account data — including wallet details for DANA, OVO, and GoPay transactions — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account & wallet dataDANA, OVO, GoPay transactionsCookie & device usageData retention rulesYour access rights
gawang 69 How gawang 69 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply layered security practices across every part of the account flow — from the moment you log in with your OTP to the point your GoPay withdrawal is confirmed. Each step is designed to keep your data accurate, accessible only to you, and stored only as long as necessary.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time without losing your account access.

Account Security Practices

Login attempts trigger OTP verification to your registered number. Unusual access patterns — such as a new device in an unfamiliar location — are flagged automatically and may require additional identity confirmation before your session continues.

Data Retention Policy

We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable regulations. Wallet records for DANA, OVO, and GoPay transactions are part of this retention scope.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or submit a deletion request for data we are no longer required to retain.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Connect with our Indonesia support team directly through the live chat button in your account dashboard. We handle data access and correction requests through this channel around the clock.
Email Support Send a written request to our privacy team via the email address shown in your account settings. Include your registered contact number so we can verify your identity before processing any changes.
Account Help Center For wallet-linked data queries — such as updating the DANA or OVO number on your account — visit the Help Center section inside your profile page and follow the wallet verification steps shown there.

Common Questions About Your Privacy on gawang 69

These are the questions we hear most often about how your data is handled on the platform. If your question is not covered here, our live chat team can walk you through your specific account situation.

We collect your name, contact number, email address, and the wallet details you use — such as your DANA or OVO number. Device and session data is also recorded automatically when you access the platform.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not pass it to advertisers, data brokers, or any unrelated third parties under any circumstances.

Send a request through live chat or the support email shown in your account settings. We will verify your identity first, then provide a summary of the personal data linked to your account.

Yes. Where local law permits and we are not required to retain the data for regulatory reasons, we will process a deletion request. Submit it via email support with your account reference number included.

We keep data for as long as your account is active and for a defined period after closure, in line with applicable local regulations. GoPay, OVO, and DANA transaction records fall within this retention window.

Go to your profile page, open the wallet verification section, and follow the steps shown to update your DANA, OVO, or GoPay number. Identity confirmation via OTP is required before any wallet change takes effect.